Returns & Exchanges
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender, most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. We would contact you to determine how would you like to proceed. New shipping charges will be applied for orders that have been unclaimed at customs, returned, or had an incorrect address originally provided.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delievery date.
What if my address was wrong?
If your address was wrong, then you are held responsible. Usually the package is sent back to us, and then we’ll contact you for an updated address, but you will be charged again for the shipping. However, the packages sometimes are not returned to us. In this case, you would have to process a new order to replace the original.
What happens if a package isn't delivered, but the tracking states that it did?
In this case, although unusual, we would not take responsibility. A new order would have to be placed. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
What if the product is damaged in the mail?
We guarantee each product from the moment it leaves our shop to the point it is received by you. If any order arrives broken, damaged, incomplete, or wrong, we ask for photo verification of the damaged goods send to hola@madkt.com, and we’ll gladly send a replacement at no cost to you.
What if the product is lost in the mail?
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, madkt unfortunately would not take responsibility.